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Panarina Maria Leonidovna

Уральская академия государственной службы

Articles in this journal (2)

1. "MYSTERY SHOPPING" OF THE STATE SERVICES: THE METHOD'S APPLICATION PROBLEMS AND WAYS TO RESOLVE THEM
   Vol. 21 No. 5 (2009), 2009
2. APPROACHES TO THE STUDY OF SOCIAL REALITY WHEN MAKING RESEARCH INTO THE QUALITY OF PUBLIC SERVICES
   Vol. 21 No. 3 (2009), 2009