Results of the study of general satisfaction of citizens with the quality of public and municipal services

Authors

  • Vladimir Boikov РАНХиГС Автор
  • Elena Dobrolubova Центр экономического и финансового консалтинга Автор
  • Natalia Zybunovskaya РАНХиГС , Russian Presidential Academy of National Economy and Public Administration Автор
  • Russian Presidential Academy of National Economy and Public Administration Pokida РАНХиГС Автор
  • Vladimir Juzakov Фонд «Центр стратегических разработок» , State Duma deputy Автор

Keywords:

multi-function centers, administrative regulations, state and municipal services, innovation in service, quality of public and municipal services

Abstract

This article is based on the results of a study conducted in 2011 by the Russian Academy of National Economy and of the Russian Presidential Academy of National Economy and Public Administration together with the Research Foundation «Institute of Public Administration» and the Center for Economic and Financial Consulting commissioned by Ministry of Economic Development of Russia in the framework of monitoring the quality of public and municipal services

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Published

2012-01-15

Issue

Vol. 24 No. 1 (2012)

Section

Articles

How to Cite

Boikov V., Dobrolubova E., Zybunovskaya N., et al. Results of the study of general satisfaction of citizens with the quality of public and municipal services // Sociology of Power. 2012. Vol. 24, no. 1. P. 40–65.

Коды статьи

  • EDN PCJHLF
  • Тип статьи (РИНЦ) Научная статья (Научная статья)