BOIKOV, Vladimir; DOBROLUBOVA, Elena; ZYBUNOVSKAYA, Natalia; POKIDA, Russian Presidential Academy of National Economy and Public Administration; JUZAKOV, Vladimir. Results of the study of general satisfaction of citizens with the quality of public and municipal services. Sociology of Power, [S. l.], v. 24, n. 1, p. 40–65, 2012. Disponível em: https://sociology-vlasti.owebs.ru/article/view/8091. Acesso em: 8 nov. 2026.